Shipping Policy

Shipping Information

At Chester & Blake, we are committed to providing a smooth and transparent shipping experience for all our customers. Below, you’ll find details about our shipping process.

Shipping Areas

Where We Ship

We currently ship within the United Kingdom.

Future Expansion

We are actively working on expanding our shipping services to international customers in the near future.

Shipping Costs

  • Within the United Kingdom: Free shipping on all orders.
  • No Hidden Fees: All costs are clearly displayed at checkout—no surprises.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days (Monday to Friday).
  • Same-Day Processing: Orders placed before 10:00 PM (GMT) will be processed the same day.
  • Weekend Orders: Orders placed on weekends will be processed on the next business day.

Estimated Delivery Time

  • UK Orders: 5-7 business days
  • Delivery Days: Monday through Friday
  • Note: Delivery times are estimates and may be affected by external factors such as weather or transportation delays.

Shipping Process

  • We ship with trusted carriers such as Royal Mail, DPD, and DHL.
  • All orders are insured. If your package is lost or damaged during transit, please contact our customer service team for assistance.
  • We prioritize sustainability by using environmentally friendly packaging materials.

Tracking Your Order

  • Once your order is shipped, you will receive an email with tracking details, including the courier’s name and tracking number.
  • You can track your package in real-time using our tracking portal on our website.
  • Our support team is available to assist with any tracking-related questions.

Returns & Refunds

Return Policy

  • Returns are accepted within 14 days of receiving your order.
  • Items must be unused, undamaged, and returned in their original packaging.
  • Personalized items cannot be returned.

Return Shipping Costs

  • For Defective or Incorrect Items: We cover the return shipping costs if the item is incorrect, defective, or damaged in transit.
  • For Customer Remorse: If you ordered the wrong item, it does not fit, or you no longer want it, return shipping costs will be covered by the customer.

Refunds

  • Refunds are processed within 14 days after receiving the return.
  • Refunds are credited to the original payment method.

No Restocking Fee

We do not charge restocking fees for returns.

Missing or Incorrect Items

  • If you receive a package with missing or incorrect items, contact our customer service team within 7 days at support@chesterandblake.com.
  • We will promptly replace the item or issue a refund.

For any additional questions, feel free to reach out to our support team at support@chesterandblake.com.

Contact Information

Business Name: Chester And Blake
Address: Keureplein 41, Amsterdam, Noord Holland, 1069CD, Netherlands
E-Mail: Support@chesterandblake.com
Telephone: +31 6 57 59 08 45
Company Number: 85325724
VAT Number: NL863586260B01

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM

We aim to respond to all emails within 24 to 48 hours.